Di Donatella Cinelli Colombini

The Travel Appeal report analyses every year the reviews in the main online tourist portals that for half concerns  restaurants. In the period September 2018-August 2019 customer ratings were over twenty million and therefore constitute a very large sample of evaluation.

TRAVEL APPEAL AND ONLINE JUDGMENT ON ITALIAN RESTAURANTS

The 87.9% of the customers of Italian restaurants gave a favourable opinion to the experience and especially to the way in which they were welcomed, an element that appears the most appreciated with 90% of the consensus.

The friendliness of relationships with those who serve meals is even more appreciated than the food that is appreciated by86.7% of diners.
What is instead indigestible is the price, well accepted only to 61% of customers, while in Italian restaurants the location, the aesthetic and cleanliness is liked.
Foreign judgements are only 18% of the total but are favourable. The most enthusiastic, as was predictable, are the Americans who express 89.6% of the appreciation, followed by the British, German, Spanish and French.
The regions with a better “approval index” is Tuscany (85%), followed by Umbria and Veneto

WHERE REVIEWS OF ITALIAN RESTAURANTS ARE PUBLISHED

A curious fact concerns the portals of reviews preferred by users. In the hotel sector, Google and Booking alone have 80% of total reviews, with a growth in the last year of 20% for the first and a decrease of 6% for the second. …

L'articolo Italian restaurants with high online approval sembra essere il primo su Cinelli Colombini.